Privacy & Confidentiality
Healing Hands AB complies with the Health Information Act (HIA, Alberta) and the College of Physiotherapists of Alberta Standards of Practice.
- Personal health information is collected only for the purpose of providing healthcare services, billing, or as required by law.
- Information will not be shared without your consent, except where required by legislation (e.g., WCB, MVA insurers, or legal authorities).
- All electronic records, intake forms, and billing information are securely stored and accessed only by authorized staff.
- Patients have the right to request access to their health records or corrections in accordance with the HIA.
Website Disclaimer
The content on this website is provided for general educational purposes only. It is not medical advice and should not be used as a substitute for assessment or treatment by a licensed healthcare provider.
- Always consult a physiotherapist or physician for personal medical concerns.
- In the event of a medical emergency, call 911 immediately.
- Healing Hands AB is not liable for misuse or misinterpretation of website content.
Clinic Policies – Appointments & Cancellations
- Patients are asked to provide at least 24 hours’ notice for cancellations or rescheduling.
- Missed appointments or late cancellations may be subject to a fee.
- Repeated late cancellations may affect future bookings.
- These policies are aligned with common Alberta physiotherapy practices and fairness standards.
Billing Policy
- Direct billing is available for most major insurance providers.
- Patients remain responsible for fees not covered by insurance (e.g., co-payments, deductibles, or services outside plan limits).
- Motor Vehicle Accident (MVA) and Workers’ Compensation Board (WCB) clients must provide a valid claim number and insurer/adjuster details before treatment can begin.
- Private clients are welcome and provided receipts for reimbursement.
Patient Responsibilities
To ensure the best outcomes, patients are expected to:
- Attend scheduled sessions on time.
- Follow their treatment plan and home exercise program.
- Inform the clinic of any changes to health, medications, or insurance status.
- Respect staff, other clients, and clinic property.
Physiotherapy is a shared process. Active participation helps ensure fairness, faster recovery, and fewer disputes.
Physiotherapy Assistant (PTA) Use Policy
- Physiotherapy Assistants (PTAs) may be involved in treatment under the direct or indirect supervision of a licensed physiotherapist.
- PTAs are delegated only tasks appropriate to their training, and the physiotherapist remains fully accountable for all treatment decisions.
- This policy follows the College of Physiotherapists of Alberta’s standards on delegation and supervision.
Virtual Care Policy
- Virtual physiotherapy (telehealth) is available where appropriate and consented to by the patient.
- All virtual care follows the College of Physiotherapists of Alberta guidelines for telehealth.
- Patients must complete a Virtual Care Consent Form before receiving services online.
- Privacy and confidentiality are maintained through secure platforms and encrypted communication methods.
Terms of Service
By using Healing Hands AB services or this website, patients agree that:
- Care will be delivered in accordance with Alberta law and professional standards.
- Treatment outcomes may vary, and no guarantees are made regarding recovery timelines.
- Written reports or forms requested by third parties (e.g., lawyers, insurers, employers) are subject to additional fees, disclosed prior to completion.
- Patients acknowledge that physiotherapy requires their active participation to achieve the best possible outcomes.
If you still have any question
For questions about HHET, website, privacy, policies, or terms, please contact:
Healing Hands Exercise Therapy
8-5108 52 Street, Red Deer, AB, T4N 6Y4
Phone/Text: 403-307-8114
Email: jagtarbrar17@yahoo.com, pchahal14@outlook.com