Privacy & Confidentiality
Healing Hands AB complies with the Health Information Act (HIA, Alberta) and the College of Physiotherapists of Alberta Standards of Practice.
- Personal health information is collected only for the purpose of providing healthcare services, billing, or as required by law.
- Information will not be shared without your consent, except where required by legislation (e.g., WCB, MVA insurers, or legal authorities).
- All electronic records, intake forms, and billing information are securely stored and accessed only by authorized staff.
- Patients have the right to request access to their health records or corrections in accordance with the HIA.
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Website Disclaimer
The content on this website is provided for general educational purposes only. It is not medical advice and should not be used as a substitute for assessment or treatment by a licensed healthcare provider.
- Always consult a physiotherapist or physician for personal medical concerns.
- In the event of a medical emergency, call 911 immediately.
- Healing Hands AB is not liable for misuse or misinterpretation of website content.
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Clinic Policies – Appointments & Cancellations
- Patients are asked to provide at least 24 hours’ notice for cancellations or rescheduling.
- Missed appointments or late cancellations may be subject to a fee.
- Repeated late cancellations may affect future bookings.
- These policies are aligned with common Alberta physiotherapy practices and fairness standards.
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Billing Policy
- Direct billing is available for most major insurance providers.
- Patients remain responsible for fees not covered by insurance (e.g., co-payments, deductibles, or services outside plan limits).
- Motor Vehicle Accident (MVA) and Workers’ Compensation Board (WCB) clients must provide a valid claim number and insurer/adjuster details before treatment can begin.
- Private clients are welcome and provided receipts for reimbursement.
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Patient Responsibilities
To ensure the best outcomes, patients are expected to:
- Attend scheduled sessions on time.
- Follow their treatment plan and home exercise program.
- Inform the clinic of any changes to health, medications, or insurance status.
- Respect staff, other clients, and clinic property.
Physiotherapy is a shared process. Active participation helps ensure fairness, faster recovery, and fewer disputes.
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Physiotherapy Assistant (PTA) Use Policy
- Physiotherapy Assistants (PTAs) may be involved in treatment under the direct or indirect supervision of a licensed physiotherapist.
- PTAs are delegated only tasks appropriate to their training, and the physiotherapist remains fully accountable for all treatment decisions.
- This policy follows the College of Physiotherapists of Alberta’s standards on delegation and supervision.
Virtual Care Policy
- Virtual physiotherapy (telehealth) is available where appropriate and consented to by the patient.
- All virtual care follows the College of Physiotherapists of Alberta guidelines for telehealth.
- Patients must complete a Virtual Care Consent Form before receiving services online.
- Privacy and confidentiality are maintained through secure platforms and encrypted communication methods.
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Terms of Service
By using Healing Hands AB services or this website, patients agree that:
- Care will be delivered in accordance with Alberta law and professional standards.
- Treatment outcomes may vary, and no guarantees are made regarding recovery timelines.
- Written reports or forms requested by third parties (e.g., lawyers, insurers, employers) are subject to additional fees, disclosed prior to completion.
- Patients acknowledge that physiotherapy requires their active participation to achieve the best possible outcomes.
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If you still have any question
For questions about HHET, website, privacy, policies, or terms, please contact:
Healing Hands Exercise Therapy
8-5108 52 Street, Red Deer, AB, T4N 6Y4
Phone/Text: 403-307-8114
Email: jagtarbrar17@yahoo.com, pchahal14@outlook.com